Privacy Policy

Last Updated: June 4, 2026

At i-Supply Hardware & Supplies, we are committed to protecting the privacy and personal information of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with us — whether in-store, online, or by phone.

1. Information We Collect

We may collect the following types of information: Personal Identification Information such as your name, mailing address, email address, and phone number when you place an order, create an account, or contact us. Transaction Information including purchase history, order details, payment method (we do not store full card numbers), and shipping information. Business Information such as company name, business type, and landlord/property management details where relevant to fulfilling your orders. Website Usage Data including IP address, browser type, pages visited, and time spent on our site, collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to process and fulfill your orders across our 12,000 sq. ft. warehouse inventory, communicate order updates, shipping confirmations, and receipts, and assist our staff in recommending the right products for your specific landlord and maintenance needs. We also use it to respond to inquiries and provide customer support, send promotional offers, product updates, and newsletters (you may opt out at any time), improve our website, services, and product offerings, and comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in limited circumstances: with Service Providers such as shipping carriers, payment processors, and IT vendors who assist in operating our business and are bound by confidentiality agreements; when required by Legal Requirements such as a court order or governmental authority; or in the event of a Business Transfer such as a merger, acquisition, or sale of business assets.

4. Data Retention

We retain your personal information for as long as necessary to fulfill orders, maintain your account, and comply with legal and tax requirements. You may request deletion of your data at any time by contacting us directly.

5. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may limit certain website functionality.

6. Data Security

With over 25 years of serving thousands of satisfied customers, we take data security seriously. We implement industry-standard measures — including secure servers, encrypted transactions, and access controls — to protect your personal information from unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to access the personal information we hold about you, correct any inaccurate or outdated information, request deletion of your personal data, and opt out of marketing communications at any time. To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our products and services are intended for adults and business customers. We do not knowingly collect personal information from children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Last Updated date. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at i-Supply Hardware & Supplies, 1614 Prospect Place, Brooklyn, NY 11233, or by phone at (718) 414-1101.